Introduction: 

Ideal Standard will operate its business activities in a responsible manner, respecting at all times The Highest Quality Standards by establishing, implementing and maintaining a robust Quality Management System. As a minimum, Ideal Standard requires all business units to be in compliance with applicable national, state, provincial and local laws and regulations and with any other standard to which the Company subscribes. 


The Management System must: 

• Be appropriate to the purpose and context of the organisation and support the strategic directions.
• Provide a framework for setting improving Quality objectives. 
• Include a commitment to satisfy applicable requirements in general. 
• Assure a high level of efficiency in all business processes.
• Supply at all times innovative and High Quality Products and services in a responsible and ethical way, focusing on Enhance Customer Satisfaction, Continuous Improvement Processes. 

Quality Principles:

• To be providing Highest Quality Products.
• Offer a wide range of products and solutions for both residential and non-residential market sectors.
• Promote innovation, preserving a strong leadership on the market. 

• Constantly provide products and services that conform to customers needs, and statutory and regulatory requirements. 
  

• The leadership teams of all our facilities are responsible for ensuring that the areas of focus are shared with each employee and maintained throughout our facilities. 
• Implementation of this Policy is a primary management objective and the responsibility of every employee; appropriate communication and training is provided as relevant to the individual responsibilities.
• A 'risk-based thinking' approach is constantly kept in place at all times, proactively safeguarding the continuity of the business in line with the evolving challenges. 
• The Company processes are regularly monitored with appropriate tools and audits are regularly carried out to ensure compliance at all times with the relevant requirements and with the Company values and objectives. 
• The Quality Policy is regularly reviewed to ensure it continues to be appropriate for the business.