Guarantee


  • Our confidence in the quality and reliability of Ideal Standard products enables us to guarantee many of them for a lifetime.

    Our guarantee is offered on all products that have been used in the manner for which they were intended and does not apply to any products that have been misused or abused in any way. Products must be thoroughly checked prior to installation. They must be installed and cared for in line with regulations, our fixing instructions and local water byelaws. In the unlikely event the product fails within the guarantee period, we offer a free replacement or replacement part (or nearest equivalent). Liability is limited to individual products and does not cover consequential loss or damage on installation. 


    1. All ceramic products are guaranteed for a lifetime. 

    2. Acrylic capped stone resin shower trays, Idealform and Idealform Plus+ acrylic baths are guaranteed for 25 years from date of purchase. 

    3. Taps & mixers, shower valves (standard electrical components included *), kits & showering ancillary, bath panels, furniture, IDEALSOLID® shower trays, accessories, grab rails, stainless steel products, solid surface troughs, WC seats, standard electrical fittings and cistern fittings and plastic cisterns are guaranteed for 5 years from date of purchase**. 

    4. All shower enclosures, bath screens, solid surface baths and in-wall frames are guaranteed for 10 years from date of purchase** 

    5. All flush-plates and any electrical components within our mirrors and cabinets are covered by a 2 year guarantee from date of purchase. 

    6. Idealclean glass coating is guaranteed for 1 year from date of purchase (see condition clause 14). 

    7. Standard gauge steel baths are guaranteed for 2 years from date of purchase and our thicker gauge steel baths are guaranteed for 30 years from date of purchase. 

    8. Cistern diaphragms, seals and shower seals are subject to normal wear and tear through usage and therefore not included within their parent product guarantee time-frame (see condition clause 17). 

    9. The guarantee is transferable “it applies to the product not the purchaser” provided proof of purchase details are passed on to the new owner. 

    * Exclusions on some electrical components may apply. Contact our customer care team for details

    ** The Silk Black powder coated finish on enclosures, bath screens, accessories, taps & mixers, shower valves, kits & showering ancillary has a 2 year guarantee for residential and hotel use only from date of purchase (see conditions clause 10). 

  • Conditions

    1. This guarantee applies only to products purchased and installed in the United Kingdom or the Republic of Ireland.

    2. Proof of purchase is required in the event of a claim. Guarantee runs from date of original purchase not date of any subsequent repairs or replacements supplied.

    3. Provision of the barcode/serial number will be required to enable product identification.

    4. We must be given the opportunity to inspect the product, if we request to do so. The product should not be removed or destroyed before inspection without our consent. We may request photographic evidence in any investigation.

    5. The product must have been installed, used and cared for in accordance with our instructions for installation and care. In addition, the products must have been installed in accordance with good plumbing practice.

    6. Where our on-site investigation reveals that the reported fault was not due to manufacturing or materials defect a callout charge will be applied.

    7. Where we are satisfied that a defect has arisen because of faulty manufacturing or materials we will, at our option, repair or replace the product free of charge to you. If we choose to replace the product and we no longer manufacture the identical model we will replace it with the nearest equivalent in our then current range.

    8. This guarantee does not apply to general wear and tear or where, in our opinion, the product has been modified, misused, neglected or willfully or accidentally damaged.

    9. This guarantee does not cover consequential damage or loss.

    10. This guarantee does not cover damage and/or malfunction caused by inappropriate cleaning (please refer to our recommended care and maintenance guidelines).

    11. Mildew build up, the effects of limescale and corrosion are not covered under this guarantee.

    12. Glass breakage and any consequential damage. (All glass used conforms to EN12150-1 where applicable.) Breakage of glass is not covered by the guarantee as glass by its very nature can shatter.

    13. Warranty is not transferable in cases where product is reinstalled in subsequent locations.

    14. Idealclean glass coating is covered by a one-year guarantee, subject to appropriate maintenance and cleaning.

    15. This guarantee applies only to the single product in question and not to the whole bathroom suite.

    16. Due to the natural variations and characteristics of some of the materials in our products, there will inevitably be occasional evidence of colour and finish variation. These, alongside queries relating to dimensional discrepancies that lie within our manufacturing tolerances are not seen or treated as defects.

    17. Non glass or metallic spare parts (e.g. seals and bearings) are subject to normal wear and tear through usage and are therefore covered on all products for two years from installation. These parts will be chargeable thereafter. Such parts are available for purchase through our parts supply service. (www.fastpart-spares.co.uk.)

    18. This guarantee does not affect your statutory rights. Ideal Standard pursues a policy of continuing improvement in design and performance of its products. The right is therefore reserved to vary specifications without notice. While great care has been taken to ensure accuracy of all prices, product codes, descriptions and dimensions, Ideal Standard reserves the right to correct errors.

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